Can't sort queue items in CRM 2011?
I am totally puzzled by this and I think I must be doing something wrong. Is it possible that MS actually neglected adding sorting ability to queues? This displays the position view in the Service Actions section:
Am I missing something? How can people use queue items without sorting?
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You need to add the Injected Queue column to view (this is part of the Item Queue Item).
System views can only sort by columns in the rendered view, not related columns. In your example above, each column is part of a Relative relationship, which can be associated with a contact / case / activity / opportunity / whatever. There is no guarantee that the corresponding entry even exists for every item in the queue, so it cannot be sorted.
The "injected queue" is in the default view - just add it back and sort by it and you will get the items added to the queue, the longest time period ago, floating at the top of the list as you would expect.
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