All users receive error 941 when trying to install my app from the Google Play Store
I just published my app on Google Play. Whenever someone tries to install an application, they first get error 941 and the application cannot be downloaded. If you try again, you can install the app.
From what I found online, this error message can be avoided by clearing the cache for the play store app. But since this appears on every device, does it seem like the bug in the Google Play store is related to my app?
I hope there is some way to fix this problem so that users don't get frustrated when trying to install the app
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I have submitted a bug report for this bug to the original log. The answer I got from google play developer support was:
"Regarding error 941 your users receive, you need to direct them to Google Play support for help with their devices. The error is not in your application, so nothing can be fixed on my end.
You can link to this link directly to your users: https://support.google.com/googleplay/#contact=1&ts=4626094,4626096 "
You can be sure that users will not only get frustrated but completely reject your application. I had ad campaigns before and after this error and my conversion rate dropped by as much as 4 or 5 times.
Here is a portion of the log generated when the user receives the 541 error.
08-18 23:47:03.692 5273 5311 I qtaguid : Failed write_ctrl(u 96) res=-1 errno=22
08-18 23:47:03.692 5273 5311 I qtaguid : Untagging socket 96 failed errno=-22
08-18 23:47:03.692 5273 5311 W NetworkManagementSocketTagger: untagSocket(96) failed with errno -22
08-18 23:47:03.692 5273 5311 I System.out: Thread-301 calls detatch()
08-18 23:47:03.737 5273 5273 D Finsky : [1] InstallerImpl.requestInstall: Request install of com.******** v=1 for single_install
08-18 23:47:03.747 5273 5273 D Finsky : [1] InstallerImpl.kick: Installer kick com.******** - starting com.********
08-18 23:47:03.777 5273 5273 D Finsky : [1] 4.run: Applying library update: account=[*************], corpus=3, numMutations=1
08-18 23:47:03.782 3041 3277 V SmartFaceService - 3rd party pause: onReceive [android.intent.action.ACTIVITY_STATE/com.android.vending/pause]
08-18 23:47:03.862 3672 5413 W GLSUser : GoogleAccountDataService.getToken()
08-18 23:47:03.992 3041 3277 V SmartFaceService - 3rd party pause: onReceive [android.intent.action.ACTIVITY_STATE/com.android.vending/resume]
08-18 23:47:04.017 3672 5415 W GLSUser : GoogleAccountDataService.getToken()
08-18 23:47:04.032 5273 5273 D Finsky : [1] 3.onMutationsApplied: App library has changed, requesting content sync.
08-18 23:47:04.117 3041 3238 W LicenseLogService: log() is called by non admin
08-18 23:47:04.122 5273 5312 I qtaguid : Failed write_ctrl(u 96) res=-1 errno=22
08-18 23:47:04.122 5273 5312 I qtaguid : Untagging socket 96 failed errno=-22
08-18 23:47:04.122 5273 5312 W NetworkManagementSocketTagger: untagSocket(96) failed with errno -22
08-18 23:47:04.122 5273 5312 I System.out: Thread-302 calls detatch()
08-18 23:47:04.172 3672 3683 W GLSUser : GoogleAccountDataService.getToken()
08-18 23:47:04.252 5273 5311 I qtaguid : Failed write_ctrl(u 98) res=-1 errno=22
08-18 23:47:04.252 5273 5311 I qtaguid : Untagging socket 98 failed errno=-22
08-18 23:47:04.252 5273 5311 W NetworkManagementSocketTagger: untagSocket(98) failed with errno -22
08-18 23:47:04.252 5273 5311 I System.out: Thread-301 calls detatch()
08-18 23:47:04.262 5273 5273 D Finsky : [1] 1.onResponse: Received non-OK response 3
08-18 23:47:04.267 5273 5273 D Finsky : [1] InstallerTask.cancelCleanup: Cancel running installation of com.********
The real relevant part of the log might be the following line:
D Finsky : [1] 3.onMutationsApplied: App library has changed, requesting content sync.
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