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The Sitecore user does not see the menu buttons for fields such as Image, Rich Text, etc. In the content tree

Some users do not see menu buttons for fields such as image, text, etc. in the content tree. I mean Browse, Open media library, Show editor and other buttons above these element fields.

Everything is fine with security access to the element field (user can edit) and each button. Moreover, renaming the username in the database solves this problem, and renaming the username back to the original makes the buttons disappear again.

I used a sitecore query to find any items that have a security restriction for this user, but nothing was found. I can create a new user with the same set of roles and the buttons are visible, but I need the current user to be "as is" - it's in production.

Can you provide some ideas?

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Since I am no longer working on this project and the issue remains unresolved, I believe it was a js bug or strange js script behavior related to the admin console. We already had a few scripting problems, so I think this was the most likely trigger for this strange thing. Thanks everyone for the help!



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There might be a problem with the AccessResult caching. When you create a new user, you run Sitecore to reevaluate all security rules and create a new cache entry. Try to clear it.



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This seems to be an issue with Security. Follow these steps
Select Security tab for the media item. 
Select assign button.
Select add button.
Select by user and select the user for which the access is denied.
In permissions box give all accesses to that user.
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