Is the software maintenance fee paid annually if it guarantees new major releases?
if you pay as much as 25% of the license cost as an annual software maintenance fee, which usually gives you free updates (even major releases).
should this mean that the software company should release a major version? otherwise, why are you paying for an annual maintenance fee?
No, this does not mean that they should or will release a new major version if it is not specified in your contract. They can only release minor versions or fixes.
I think ethically they should be releasing new major versions on a regular basis, but I would look at their past release history.
Maint software fees often also get you priority support, which is a major part of what companies pay for.
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The annual service fee guarantees exactly what it says in the contract, no more, no less. If your contract doesn't say it guarantees annual major updates, then you have no legal right and very little moral right to complain.
If you don't like it, buy someone else's product or write yourself.
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I usually expected to receive any major releases, but I don't think you can expect anything.
What's the main release to start with? If you have to get someone to release a major release, then they can just change the numbers in the "about" field and get a compile from what they have. It doesn't help anyone.
More and more, we are seeing a trend towards subscription licensing, in which case the line between a one-time license and a service charge is being removed. I think this is a much better model overall, both for the software vendor and the client.
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