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MS CRM 4 - Get Queue Which Case Assigned

I am looking for a solution to my problem. Is there a way to capture the value of the queue that the user assigns to the case in the case form. I would like to add the queue name to a custom attribute for later use during save. I am using CRM 4 enterprise

Thanks J

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Create an ASP.NET page where the url takes a ticket id and either:

  • Shows what you want to show. Insert this using IFRAME
  • returns XML. Then you can parse this using JavaScript in the Form Onload event and assign it to the field. Take a look at the duplicate detection sample for an example.


How does this come about in an ASP.NET page? You need to call a web service and request a queue item object for a queue item that has an item ID that matches your ticket. Then check the id property of the queue to get the queue.

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