Web Application Platforms

Question

Web Application Platforms

I work for a small software company and we currently have no bug / software support support, so to improve ourselves and relieve the stress of not having readily available information, we are looking for some software. Without going into details, our size means that we work differently with most other support / development teams, which is why many existing bounce / bug trackers don't fit.

I don't want to waste my time building a completely new system for us, so I was looking for a web application framework (I call it because I don't know what else is needed) like limbas , which basically allows me to define entities (I think errors , feature requests, support calls, clients, software installations), view their listings and link (this support call belongs to that customer who has this software installed, that has these modules, etc.).

Does anyone know of similar types of software?

TIA

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project-management bug-tracking

Mark 07 jan. '09 at 4:11

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10 replies

Gath · Answer 1 · 2009-01-07T04:19:00+0000

Try looking at Trac I use it to track my mistakes.

Jobo · Answer 2 · 2009-01-07T04:21:10+0000

Try FogBugz from Fog Creek Software

CMS · Answer 3 · 2009-01-07T04:22:19+0000

BugZilla is also an Open Source alternative.

+2

CMS 07 jan. '09 at 4:22

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Ilya · Answer 4 · 2009-01-07T07:11:58+0000

I would like to take a look at this post.

+1

Ilya 07 jan. '09 at 7:11

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Peter hilton · Answer 5 · 2009-01-07T08:38:12+0000

We love JIRA , which will allow you to track "bugs, feature requests, support calls, clients". I'm not entirely sure about the best way to record which software versions each client (JIRA user) has, but JIRA allows you to add key-value pairs to each user, which will probably give you what you need.

NBDeveloper · Answer 6 · 2009-01-07T05:20:55+0000

If you don't mind a little coding, you can make a module or a set of modules in DotNetNuke . This allows you to jump into your material and leave control to the frame. There are also some third party modules that you can buy and install easily to help the cover help describe things in Snowcovered . DotNetNuke is finally (I've been using it since 3.0) fast, feature-rich and secure.

This is actually a fun CMS.

Tom anderson · Answer 7 · 2009-01-07T07:40:05+0000

Microsoft CRM comes to mind looking at what you want, it has all the settings you asked for without touching any code at all.

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Tom anderson 07 jan. '09 at 7:40

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S.Lott · Answer 8 · 2009-01-07T15:19:31+0000

If you download Django , you can define your model and use the default admin pages.

You define a model (mostly Python classes) for bugs, feature requests, support calls, clients, software installations.

Your model includes relationships between your typeclasses. This includes "customer support call", "customer has software installed", "software has modules".

The admin page will display their lists by default,

You can write custom views of these models without much hassle through viewers and HTML templates.

You don't need to write transactional processing that is already submitted as part of Django.

jjriv · Answer 9 · 2009-01-30T04:01:54+0000

Check out Intervals . We built it for our software development agency and hopefully it can save you to write your own. It handles bug tracking and feature requests, as well as time tracking and reporting.

Ebrahim mohammadi · Answer 10 · 2009-12-20T22:17:10+0000

Web Application Platforms

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